Return & Replacement

Quality problems

If you need return and replacement because of quality problems.

First: you should test the product and provide the testing report. After it's proved,we would accept your return or replacment.And then you would be given a full refund.

Secondly: you should fill in the relevant approval form about return and replacement. Or you can contact us to get refund and replacement approval number.

Please Note: we will not refund if the product is used or the product is damaged.

Not received the parcel normally

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.Note: If the following issues occurs:extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you, thanks.

Some items missing from my shipment

First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.


1. Send email to support team for authorization.

2. We'll check and verify the issues.

3. Offer solutions to customer case by case.

Ventron attach great importance to customer shopping experience. If you need further information or have questions about the return of some specific products, please fill in customer service form and contact with our sales team, we will wholeheartedly solve your after-sales related problems.